Terms and Conditions

General terms :

1) networktravels.com (NETWORK TRAVELS) is the largest private bus fleet operator in Assam and North East India which allows its customers to have the flexibility of booking tickets offline (from counters) as well as online from their homes and offices by providing them with the choice of buses with departure times and prices.

2)The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the contact number mentioned contact us tab in both the website and app and reconfirm the boarding point location and departure time on the day of journey.

3) Any complaints/grievances should be reported in a week's time from date of journey performed.

4) If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Network Travel's control.

5) Objectionable articles are not allowed to be carried in the bus.

6) Travelers under the influence of alcohol/drugs are not allowed in the bus.

7) Travelers are requested to maintain decorum.

8) Bookings and cancellations over phone are not allowed.

9)The terms and conditions of our services can be amended, modified or withdrawn by networktravels.com at any time without notice.

Failure Transaction :

1) A transaction might fail for several reasons and your account/card might be debited without generating a ticket. If the amount is deducted from your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking.

2) Transactions such as these are refunded back to customer. Please read the refund policy below.